TWILIO ZENDESK PRICING FULL

TWILIO ZENDESK PRICING FULL

Full disclosure: Zendesk is a partner of Twilio and participated in the launch of Flex, just as we did with AWS Connect last year.

Flex combines Twilio’s contact center building blocks with a new framework for an agent desktop and an embeddable communication widget so large enterprises don’t need to start from scratch when using Twilio to build their contact center (Take that, Cisco consultant!). Today, Twilio announced Flex, their contact center platform. (In what couldn’t be a coincidence, the networking gear powering Jeff’s cloud contact center demo failed, prompting one audience member to heckle: “need a Cisco consultant?”).

Then Jeff Lawson, the CEO of Twilio, took to the main stage to mock the consulting costs of traditional on-premise call center solutions -in a room full of people who make their living in this complex ecosystem. Last year at Enterprise Connect, amidst a sea of booths for headsets and other call center kit, two unexpected guests showed up: First, Amazon Web Services launched AWS Connect, their disruptive cloud based contact center with usage-only pricing and easy integrations with Lex and other AWS services. buy” dilemma facing companies moving their contact center to the cloud. With today’s launch of Twilio Flex (covered by NoJitter and TechCrunch, amongst others), I wanted to share some thoughts on how Twilio, Amazon Web Services, and Zendesk are working together to overcome the “build vs. Enterprise Connect, the 27 year-old conference on communication technology, has evolved from a staid trade show into a battleground where cloud and legacy vendors collide for an audience of corporate IT decision makers.

Twilio zendesk pricing